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Welcome to The Pony Club Helpdesk!
Posted by Marty Bibby on 03 July 2014 12:08 PM

The Pony Club are pleased to announce the launch of our new Online Helpdesk, designed to offer an increased level of support for our network of volunteers.

The Helpdesk comprises of an online ticketing system to deal with queries, a knowledgebase of frequently asked questions and a live support system.

How do I use the Helpdesk?

  • On the web - the address of the Helpdesk is http://help.pcuk.org, and from this home page you can submit a ticket, read the FAQs or access the live support
  • By email - you can email one of the following addresses with your query: enquiries@pcuk.org (for general queries), database@pcuk.org (for Branch Membership Database and general IT support queries) or centres@pcuk.org (for Centre Database queries). This will create a ticket on the Helpdesk and we will respond as soon as we can.

Knowledgebase

The Knowledgebase is available from the Helpdesk homepage and contains a list of questions which we are frequently asked. It is arranged into categories and is searchable, and it will also be updated and added to over time.

Live Support

The Helpdesk features a Live Support facility which will allow you to speak directly with one of our Helpdesk Operators. To access it, just click on the Live Support link on the Helpdesk homepage. (Note that this feature is only available during office hours, and may be unavailable during periods when our operators are in meetings or out of the office)

Do I need to register an account?

When you submit a ticket or use the Live Support feature, you will be asked for your email address, and login details will be emailed to you. These login details will allow you to check the status of your tickets. Note that if you email one of our Helpdesk support addresses, you don't need to login to it as replies will automatically be sent to your email address.

If you have any questions about how to use the Helpdesk or any of its features, please email Marty Bibby, marty@pcuk.org

Kind Regards,

The Pony Club


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